Privacy Policy

1 Information We Collect

We collect the following categories of information when you use our app:

We do not collect payment card numbers, bank details, or any financial information. All payments are handled in cash on delivery.

2 How We Use Your Information

We use the information we collect to:

• Create and manage your customer account
• Process and fulfill your delivery orders
• Calculate delivery fees based on your location
• Send real-time order status notifications (assigned, picked up, delivered)
• Display your order history
• Improve app performance and fix bugs
• Respond to your support requests
• Comply with applicable laws and regulations

We do not use your data for advertising, sell it to third parties, or use it for any purpose not listed above.

3 Information Sharing

We share limited information only as necessary to fulfill your orders:

• Delivery Riders: Your name, phone number, and delivery address are shared with the assigned rider to complete your delivery.
• Shop Partners: Your order details (items, quantity) are visible to the shop fulfilling your order.
• Firebase (Google): We use Firebase for authentication, database, and push notifications. Google's privacy policy applies to data processed through Firebase.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4 Data Storage & Security

Your data is stored securely on Google Firebase servers. We implement the following security measures:

• All data is encrypted in transit using TLS/HTTPS
• Firebase Authentication handles password hashing — we never store plain-text passwords
• Firestore Security Rules restrict data access so users can only read/write their own data
• A background notification service periodically checks for order updates and displays local notifications when the app is in the background
• FCM tokens are stored per-user and used only for sending order notifications

We retain your account data for as long as your account is active. You may request deletion at any time by contacting us.

5 Location Data

The app provides two methods for setting your delivery location:

• GPS at Checkout: Your device's GPS location is accessed at checkout to calculate delivery distance and fee. We do not track your location continuously or in the background.
• Interactive Map Picker: You may alternatively select your delivery location by placing a pin on an interactive map. This feature uses OpenStreetMap tiles (via CartoDB) for map display and Nominatim for place search. No personal data is sent to OpenStreetMap or CartoDB — only the search query text you enter is sent to Nominatim for geocoding.

Your district and town are collected during registration to help show relevant shops and estimate delivery areas. You may update this information at any time in your profile.

6 Push Notifications & Background Service

We send push notifications to keep you informed about your order status, including:

• Rider assigned to your order
• Rider has reached the shop
• Order picked up and on the way
• Order delivered
• Admin announcements

The app also runs a background notification service that periodically (every 12 seconds) checks Firestore for new notifications and order status updates when the app is in the background or device is locked. This service displays local notifications to ensure you never miss an order update, even if the push notification from the server is delayed.

You can view your full notification history within the Notifications screen in the app. You may disable push notifications at any time through your device's notification settings. Disabling notifications will not affect your ability to place orders or track them within the app. The background service can be stopped by force-closing the app from the recent apps menu.

7 Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update your name, phone, address, or town in the Profile section of the app
• Deletion: Request deletion of your account and all associated data by contacting us
• Portability: Request your data in a portable format
• Opt-out of notifications: Disable push notifications via device settings

To exercise any of these rights, contact us at the email address below.

8 Children's Privacy

The Fresh Delivery Customer App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete such information.

9 Third-Party Services

Our app uses the following third-party services, each governed by their own privacy policies:

• Google Firebase – Authentication, Firestore database, Cloud Messaging (FCM) — Firebase Privacy
• OpenStreetMap (Nominatim) – Place search and geocoding for the interactive map picker — OSM Privacy
• CartoDB – Map tile rendering for the interactive map picker
• Google Play Services – Device services and push notification delivery

We encourage you to review the privacy policies of these third-party services.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or by email. The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the app after changes are posted constitutes your acceptance of the updated policy.